ON-DEMAND REMOTE SUPPORT IN MURRYSVILLE FOR OFFICE

CLOUD STORAGE • HELP DESK • SECURITY SERVICES • RANSOMWARE PROTECTION

Our managed remote services are streamlined to fit seamlessly into Work From Home employment structures.

24/7/365 Support HelpDesk

  • Technology Solutions Design
  • Advanced AI Security Solutions
  • Business Network & Firewall Management
  • Real-time Monitoring & Alerting
  • On-Premise Cloud Platforms
  • Off-Premise Cloud Management - AWS, Azure & Google® Cloud
  • Vendor Management
  • Password Management
  • Monitoring & Maintenance of Back-Ups
  • Security Audits
  • Spam Filtering & Phishing Campaigns
  • Server/Desktop File Backup
  • Virtual CIO
  • Onsite Training
  • Backup & Recovery Management
  • Online Training
  • Business Reviews (Biannual)

GET SUPPORT FROM A RELIABLE TEAM

The days of the traditional IT role are over. For any organization looking to stay competitive, flexible and adaptable systems with fast speeds come at a low cost! Our managed services can help your company by providing an expert team for all aspects, from infrastructure solutions through training, so they're always up-to-date on trends within their industry or field - resulting in less time wasted while reaping potential benefits.

OUR SERVICES

CoTech's IT support plans are designed to give you peace of mind. Managed services can help your business optimize its operations and save money with reliable technology carefully planned and implemented efficiently across the organization.

Monitoring and Alerting

We will proactively monitor your network 24/7 x 365 and remotely address potential points of failure before they become critical. Automatic alerts guarantee a rapid response time.

Helpdesk

Our helpdesk is a single place to report your issues and service requests, providing a systematic approach to managing IT.  Each request will generate a ticket, creating a historical log of all known issues and helping to prevent the same issues from constantly occurring.

Business Technology

There are certain issues that don’t involve day-to-day technology. As an extension of your IT team, our Business Technology Services team is ready to assist with the management of technology and its related issues.

Compliance

Across multiple industries, there is mandatory compliance when it comes to data and security. This includes PCI DSS, HIPAA, NIST and others. We can help you report on compliance and meet those requirements.

Asset Management

We handle the full life-cycle of your IT investments from pre-sales support to electronic recycling. This includes up-to-date hardware and software inventory of your covered systems and devices and warranty tracking to make sure that parts will be replaced in a timely manner.

Scalable & Powerful Cloud-Based Endpoint Management

Our professional teams use the most advanced endpoint management platform to create a stable and productive environment. Our teams get visibility and control over laptops, servers, desktops, and any network, across several operating systems.

Endpoint management is achieved by utilizing remote monitoring and management (RMM) tools with pre-configured functionality to quickly manage endpoints on the network. Our tools allow our team to rapidly build maintenance tasks with best practices and scale service delivery easily. Our teams can start monitoring and managing thousands of devices in a few hours of setup.

Rapid Remote Support

Our teams have a superior remote control experience, allowing us to rapidly control any screen using an integrated VNC, RDP, or Splashtop tools. It is also easy to manage and support any network device using its integrated SSH/Telnet and HTTP proxy.

Real-Time Monitoring

Monitor in real-time for performance issues like low disk space, high CPU, low memory and network latency on any application, platform or device using powerful built-in monitors like WMI, Perfmon, SNMP, Network Bandwidth, and Eventlog.

Flexible Reports and Dashboards

We provide our clients with regular updates with the details of their environments. Our technicians watch your network with dashboards to see what’s going on and then quickly take action to resolve issues.